Community Management A steady, recognisable presence on social media, without it taking all your time.
For you if: When the brand has enough comments, questions or ongoing dialogue to require a defined response workflow and tone.
Agreed in writing before we start.
- Tone of voice and response principles
- FAQ/response bank for common questions
- Comment and inbox routine
- Escalation matrix for sensitive cases
- Theme and feedback report
When comments and messages are handled inconsistently and the brand loses continuity.
We create response principles, ownership and escalation routines so community dialogue becomes more consistent and manageable.
Four clear steps.
- Review
We map goals, needs, data and what should be prioritized.
- Scope & price
You receive deliverables and the agreed price in writing before work starts.
- Build
We produce, test and let you approve along the way.
- Growth
We measure, learn and improve what actually matters.
What the written offer looks like.
- Tone of voice and response principles
- FAQ/response bank for common questions
- Comment and inbox routine
- Escalation matrix for sensitive cases
- Theme and feedback report
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Three decisions before we recommend a scope.
When this fits
When the brand has enough comments, questions or ongoing dialogue to require a defined response workflow and tone.
First decision
Response rules, escalation, tone, support hours and ownership of difficult cases need to be clear.
When we should choose something else
If the team lacks capacity for approvals, content inputs or follow-up, channel and publishing scope should be reduced first.
How channel and community work is organized.
Channel role
We adapt this part to the channel role, audience and the team’s real capacity to follow up.
Plan & cadence
We adapt this part to the channel role, audience and the team’s real capacity to follow up.
Production & publishing
We adapt this part to the channel role, audience and the team’s real capacity to follow up.
Follow-up
We adapt this part to the channel role, audience and the team’s real capacity to follow up.
Review & adjustment
We implement the agreed scope with clear dependencies and without adding functionality that was not requested.
Audience, capacity and measurement.
Channel & content inputs
channel access, tone of voice, escalation rules, FAQ/response material and internal contacts
Response & channel data
response time, resolved questions, conversation quality and recurring community themes
Reach & platform control
We can control planning, content and follow-up, but organic reach and third-party platform distribution cannot be guaranteed.
Next services that can genuinely connect with this one.
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Planning, publishing, cadence and reporting across relevant channels.
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Reputation Management
Processes for reviews, responses and clear brand communication.
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Lead stages, fields, processes and integrations that simplify follow-up.
Learn more →Practical questions about Community Management
When is Community Management the right next step?
When the brand has enough comments, questions or ongoing dialogue to require a defined response workflow and tone. Response rules, escalation, tone, support hours and ownership of difficult cases need to be clear.
What do you need from us before starting?
We clarify channel access, tone of voice, escalation rules, FAQ/response material and internal contacts. If something is missing, we explain what can be done without it before scope and price are approved.
What do we concretely receive?
The core delivery is normally built around Tone of voice and response principles, FAQ/response bank for common questions, Comment and inbox routine. Exact included and excluded work is confirmed in writing before starting, and we follow relevant signals such as response time, resolved questions, conversation quality and recurring community themes.
What can we control — and what is decided by the platform?
We can control planning, content and follow-up, but organic reach and third-party platform distribution cannot be guaranteed.
Get a free quote for Community Management
Tell us briefly about your business and what you need. We will send you a fixed price in writing, usually within two working days.
- No obligation, no lock-in
- Fixed price before work starts
- We help businesses across Norway – remotely, with a fixed price